Returns

You can return a piece that has not been worn since it arrived (earrings only if never worn), within 30 days of delivery, and we refund it to the card or account you paid with.

How to Start a Return

1. Write to us from the Contact page with your order number and the piece you are sending back.
2. We reply with the return address and what to include.
3. Pack the piece in its original pouch and box, and send it with tracking.

Once the piece arrives and we have checked it, we send the refund to your original payment method and email you that it is on its way. Your bank decides how long it takes to show up after that.

What Can Come Back

• Pieces that have not been worn since they arrived, in the condition they arrived, with their pouch and box.
• Earrings only if they have never been worn, for the next person's sake. Pre-owned earrings cannot come back for the same reason; their page says so before you buy.

Return Shipping

Return shipping is yours to pay, unless we sent the wrong piece or it arrived damaged. In those two cases, tell us first and we will cover it.

Exchanges

The fastest exchange is a return and a new order. Place the new order whenever you like; the return is refunded separately once it arrives and we have checked it.

Wrong or Damaged Pieces

If something arrives wrong or damaged, write to us from the Contact page within a few days of delivery. Keep a photo if you can; we will ask for it in our reply. We will make it right.